About N&H Communications
N&H Communications provides technical communication courses and documentation services. The principal is Jill Nicholson.
Jill also represents the services of Dr JoAnn Hackos of Comtech Services Inc., Denver, Colorado.
The main activity of this partnership is organising and managing a number of courses for presentation in Australia by Dr JoAnn Hackos. N&H Communications also contracts documentation projects for commercial clients, drawing on both partners' expertise.
All the services and courses offered by Comtech Services and JoAnn Hackos are available in Australia. Contact Jill Nicholson for more information.
Jill
Nicholson is an experienced technical and business communicator
who lectured in science and technical communication skills for many
years at the University of Technology, Sydney, Australia.
She now presents business and technical communication courses to government departments, the private sector and a number of universities in Australia, New Zealand, the USA and Singapore.
Jill also contracts technical writing services to a number of major companies in Australia.
Recent clients include Nortel Networks, Unisys, HPA, Energy Australia, Integrated Research, Sun Microsystems, Ngee Ann Polytechnic, United KG, ASIC, the NSW Rail Infrastructure Corporation, and the RTA.
Jill presents workshops at the STC (USA) Annual Conferences and, on occasions, to the ASTC (NSW) Inc. Conferences.
Jill is a senior member of the Society for Communication (USA) and served as the inagural President for the Australia chapter. She also served as committee member, conference organiser and President of the Australian Society for Technical Communication (NSW) Inc.
JoAnn
Hackos, PhD, Comtech president and fellow of the Society for
Technical Communication, is an internationally known expert on
information design and development.
Her book, Managing Your Documentation Projects (John Wiley, 1994) has become the standard for information development worldwide. JoAnn's information development methodology has been taught to thousands of developers, and her information process maturity model is the foremost benchmark tool to improve the quality and cost effectiveness of the information and training organizations of the world's major corporations.
Dr. Hackos is called upon by major corporations to consult on the design of their information packages, including interface design and online documentation, and the assessment of their customers' satisfaction with products, processes, information, and training. Recent clients include IBM, Federal Express, Compaq, Hewlett-Packard, Sun Microsystems, Glaxo Wellcome, and more.
Courses presented by JoAnn Hackos in Australia
Sydney, October 1994
- Designing and Implementing Online Documentation
Canberra and Melbourne, March 1995
- Designing and Implementing Online Documentation
- Estimating and Managing your Documentation Projects
Sydney, March 1996
- Estimating and Managing your Documentation Projects
- Downsizing you Documents by Creating Minimalist Manuals
- User-centered Interface Design
Sydney, November 1997
- Downsizing your Documents by Creating Minimalist Manuals
- Communicating Through the Web
Sydney, November 1998
- Estimating and Managing Documentation Projects
- Single Sourcing Strategies
Sydney, November 2001
- Estimating and Managing Documentation Projects
Sydney September 2005
- Estimating and Managing Documentation Projects
- DITA: an Introduction for Writers
For further information on JoAnn Hackos' future presentations in Australia, please contact Jill Nicholson.
More information on the courses Jill Nicholson teaches on a regular basis.
